Network Degradation in UK data center

Resolved Sep 14, 2023 1:19 PM CDT

All services have returned to normal operations.

Monitoring Sep 14, 2023 12:57 PM CDT

All services are returning to an operational state, however, the situation is still at risk and being monitored closely.

Updated Sep 14, 2023 12:04 PM CDT

We continue to make progress resolving the issue affecting some customers’ ability to reach their Portfolios instances. Some customers may see service returning to their instances.

Updated Sep 14, 2023 11:04 AM CDT

We have identified the cause and continue to work to resolve the issue affecting some customer’s ability to reach their Portfolios instances.

Updated Sep 14, 2023 10:15 AM CDT

The response team has identified and is working to resolve the issue as quickly as possible.

Updated Sep 14, 2023 9:29 AM CDT

We continue to work with our vendor to identify and resolve the issue as quickly as possible.

Thank you,
Cloud Operations team.

Investigating Sep 14, 2023 8:29 AM CDT

We are currently experiencing issues in the UK Data center and it is affecting some customers ability to reach their Portfolios instances. We are working with our vendor to resolve the issue as quickly as possible.

Thank you,
Cloud Operations team.