US - Portfolios/EA Austin Datacenter

OData Refresh Issues

Löst

We have completed all Hotfixes of this issue for 2022 customers: July, August, September, October and November2022. we decided to cancel January and May hot fixes as there was a high risk on deploying. The permanent fix for this issue is included in the December 2022 release and forward

Thank you,
Cloud Operations Team

Problem identifierat

Current Status:
We have completed 5 HotFixes of this issue for 2022 customers: July, August, September, October and November2022.

January and May have been delayed because of a related bug fixed in June where the job stream runs successfully but the date is still in the wrong time zone. To address this, we’ll have to patch the June fix into January and May, and extra testing will be necessary.

Thank you,

Cloud Operations Team

Problem identifierat

The OData Job Stream refresh issue has been identified and fixed in the December 2022 release of Portfolios (formerly Enterprise One PRM).
Hotfixes available now:

September 2022 - Released
October 2022 - Released
November 2022 - Released

Versions actively being worked on for hot fixes:

January 2022 - In Development
May 2022 - In Development
July 2022 - In Development

If your organization is impacted by this issue we recommend updating to the latest release (December 2022) or have the corresponding hotfix applied if your current version matches the above.

Thank You,
Cloud Operations Team

Problem identifierat

We have identified the root cause of the OData refresh issue. We have identified a bug that affects customers that have their servers set to Eastern Standard Time , Mountain Standard Time or Pacific Standard Time that are running a Power BI model refresh job. Development is working on a permanent solution but if you were affected by this issue Customer Care will be working with you on a short term work around.
Thank you,
Cloud Operations

Utreder

We are aware of an intermittent issue with OData service in the US Region and we are currently investigating the root cause and potential solution. This issue impacts OData job stream refreshes for customers hosted in the US Datacenter. We will post an update when we have more information

Thank you,

Cloud Operations