The Planview Enterprise One team is continuing to troubleshoot intermittent server busy errors within the reporting service. We are currently experiencing high error rates on our EU report farms, and it is actively being investigated.

We will continue to update this status page as this specific issue is resolved. If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your continued patience,
Planview Cloud Operations Team

The Planview Enterprise One team is continuing to troubleshoot intermittent server busy errors within the reporting service. Updated code and monitoring has been put in place to further minimize occurrences of the “Server Busy” issue. These updates have been deployed in a limited fashion to gauge effectiveness prior to deploying the full verified solution.

It is important to note that this issue manifests as a “Server Busy” 503 error which will be displayed in browser when running a report tile within Enterprise One. Re-runs of that same report tile will typically produce a successful and expected result. If a re-run is not successful and errors are consistently encountered on the same report tile please create a new case with Customer Care.

We will continue to update this status page as this specific issue is resolved. If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your continued patience,

Planview Cloud Operations Team

The Planview Enterprise One team is continuing to troubleshoot intermittent server busy errors within the reporting service. Progress has been made identifying where and how the issue occurs. While we have seen a decrease in the number of failed report executions, the solution for the underlying issue is still being rigorously researched and tested.

It is important to note that this issue manifests as a “Server Busy” 503 error which will be displayed in browser when running a report tile within Enterprise One. Re-runs of that same report tile will typically produce a successful and expected result.

We will continue to update this status page as this specific issue is resolved. If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your continued patience,

Planview Cloud Operations Team

Planview Enterprise One team is continuing to troubleshoot the intermittent errors in the reporting services. We continue to work closely with Microsoft Support team as we have been from the beginning by providing data from the reporting environment. We have seen a decrease in the number of failed reports but do not have a full resolution yet. At this time, the only workaround is to retry your reports should you receive an error. We will continue to update this status page as the issue is resolved.

If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your patience,

Planview Cloud Operations Team

Feb 5, 2021 2:58 PM CST

We are continuing to work with the Enterprise One team to resolve the intermittent report failures that customers are seeing. At this time, the only workaround is to retry your reports should you receive an error. We will continue to update this status page as the issue is resolved.

If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your patience,

Planview Cloud Operations Team

We are continuing to work with the Enterprise One team to resolve the intermittent report failures that customers are seeing. At this time, the only workaround is to retry your reports should you receive an error. We will continue to update this status page as the issue is resolved.

If you have further questions or concerns, please reach out to our Customer Care Team at https://support.planview.com.

Thank you for your patience,

Planview Cloud Operations Team