UK - Portfolios/EA Woking Datacenter
Planview Incident Alert - EU Reporting Performance
Based on investigation with internal teams as well as with our vendors we have made necessary reporting farm environment changes to address the performance issue.
If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
Based on investigation with internal teams as well as with our vendors we have made necessary reporting farm environment changes to address the performance issue.
If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
We are performing emergency maintenance to the EU Reporting Farm supporting customers running PRM 15 and 16. We expect no downtime but customer may see degraded performance. We will continue to update this status page as the issue is resolved. If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
We are implementing a workaround on the EU Reporting Farm for PRM 15 and 16 by increasing the authentication timeout to prevent connections from being terminated early. In some cases, users may receive a blank screen for up to 20 seconds while trying to load report tiles. We will continue to update this status page as the issue is resolved. If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
The Microsoft Reporting Server patch installed this weekend did not correct the performance problem. It did address a number of backend service issues that seen in the logs. We are still investigating the issue and have multiple teams coordinating together to identify the root cause. Updates regarding our investigation will be posted here until the issue is resolved. If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
While investigating the performance degradation for the EU Report Farm for PRM 15 and 16, we have identified a critical Microsoft Reporting Service patch. Tonight we will be taking an emergency maintenance on this farm to apply this patch. The install will take place at 2300 CDT and will require 1 hour of downtime. During this time all reporting capabilities for PRM 15 and 16 will be down. If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team
We are currently experiencing performance issues within our Planview Enterprise EU Reporting Farm for PRM versions 15 and 16. Some customers may experience issues running their report in their Planview Enterprise Hosted environment. We will continue to update this status page as the issue is resolved. If you have further questions or concerns please reach out to our Customer Care Team at https://support.planview.com.
Regards,
Planview Cloud Operations Team